Mentions are now live!
May 25, 2022
New

We're pleased to announce that @mentions are now rolled out to all Noora workspaces. Whenever you are writing a comment you can simply type @ and the first part of the name of the user you want to mention and we'll show a list of helpful suggestions. Replying to a comment from another user? We'll automatically add them to the beginning of your comment so they'll be notified via email.

Eager to learn more about the emails we send your users when you @mention, comment or change statuses? We've got you covered with these three links:

Linked feedback
Add support for mentions
Feature Requests
Continue reading
Moderation features for posts and comments 👮
March 23, 2022
New

We're delighted to announce that workspaces on our Enterprise plan can now enable moderation for new posts and comments from your users. Perfect if you are concerned about spam, or users posting sensitive data by mistake.

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You can read more about this feature here

Linked feedback
Post and comment moderation
Feature Requests
Continue reading
White-labelling is live: add custom CSS and remove Noora branding 🎨
March 7, 2022
New

We're pleased to launch the ability to white-label the Noora public portal. 

  • Add a custom CSS stylesheet: override all parts of the portal's appearance so that you can exactly match your brand identity, and make your users feel even more comfortable with leaving you feedback. Perfect for embedding the portal natively within your product, website or app.

  • You can now remove all "Powered by Noora" branding from portal. 

Here's a preview where we have added a custom stylesheet to make the portal follow the brand style guide for our demo Audify company. 

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These features are available on the Enterprise plan. Have any questions or need help with styling your portal? Just reach out to our support team and we'll be happy to assist. 

Linked feedback
Custom CSS
Feature Requests
Remove Noora branding (white-labelling)
Feature Requests
Continue reading
Dynamic social media hero images
February 28, 2022
New

We've now added dynamic social media hero images to all feedback and changelog posts. When you share on Facebook, Twitter and LinkedIn, we'll generate a dynamic social media hero that shows the title of the post, as well as the number of upvotes it has.

This makes it even easier to share updates with your users, as well as drive them to leave you valuable product feedback.

Here's a preview of the social media image that was generated for the feedback post that spawned this feature idea!

dynamic-social-media-previews.png

Linked feedback
Dynamic social media previews
Feature Requests
Continue reading
A huge batch of improvements and new features
July 4, 2021
New

We've been working tirelessly for the past few months to deliver a ton of great new features and improvements for all Noora customers. Here's a quick recap:

Drag/drop reordering of cards on your roadmap ↕️

We know that order matters when you are showing priority. So we made it simple to drag/drop in the admin view to re-order your public roadmap.

Admin digest emails ✉️

We've improved the notification system for workspace admins, so you'll receive a daily digest of what is new or which features are getting the most attention from your userbase.

Admin only setting for new posts 🔒

Do you want to collect votes and start a discussion, but not collect entirely new ideas? Now you can! Just toggle on admin only posting for your feedback boards.

Youtube integration 📹

Embed Youtube videos on your changelog to make communicating new releases even clearer.

Loom integration 📹

Embed Loom videos across your portal to connect even more easily with your users.

Export to CSV 🖨️

You can now export a list of every contact that has voted for a particular feature, perfect for reaching out to them in another tool.

Linked feedback
Add the ability to export the list of users who are interested in an idea
Feature Requests
Add an option for voting/comment only for non-admins on certain boards
Feature Requests
Add an option to group notifications to daily/weekly updates for admins
Feature Requests
Allow admins to manually order the roadmap
Feature Requests
Embedded video support in changelog posts
Feature Requests
Loom Integration
Feature Requests
Continue reading
Introducing owners 🎉
March 5, 2021
New

We've now introduced a brand new Owner field for each Idea in your Noora workspace. This field makes it even easier to coordinate feedback with your team members and fellow admins to make sure that each Idea has a clear owner. 

The owner field is available for all workspaces on the Pro plan and above. 

Linked feedback
Let admins set an owner for an idea
Feature Requests
Continue reading
Add cover images to your roadmap 📸
February 12, 2021
New

We've now added support for cover images on roadmap cards. This is a great way to broadcast previews of the features you are working on to your users. You can set the cover image on any post on a feedback board from the Admin view of your Noora workspace.

roadmap.png

Linked feedback
Cover images for roadmap cards
Feature Requests
Continue reading
Collect anonymous user feedback
January 25, 2021
New

You can now gather feedback from your users without them needing to leave any contact details. The option to collect anonymous feedback can be enabled on each feedback board in your Noora workspace. Once enabled, users can create new posts, vote and comment without needing to have an account.

To get started with collecting anonymous feedback from your users, simply toggle on "Anonymous feedback" on the settings of the feedback board(s) you want to enable it.

After leaving anonymous feedback, users can "claim" the account and add their details to receive updates and notifications around their feedback. Anonymous users are given randomized names such as Blue Gopher or Red Tortoise to make it simple to distinguish their feedback from real users.

Linked feedback
Add an option to allow anonymous feedback
Feature Requests
Continue reading
Improved SEO and unfurling support
January 8, 2021
New

We've now rolled out the first iteration of our improved SEO and unfurling support. SEO and other bot crawlers will now get better information about the contents of the public pages of your Noora portal. This means that for example search results in Google will display the correct title and description preview for feature requests and changelog posts.

In addition, when sharing links on Facebook, Twitter and Slack, these links will be unfurled correctly with more relevant information. We'll also check if you've added an image to a changelog post and set that as the cover image.

In addition, for those workspaces who have enabled custom domains, you can also add a sitemap for the public pages of your Noora portal (so if your site is hosted at https://feedback.yoursite.com, your sitemap can be found at https://feedback.yoursite.com/sitemap.xml). The sitemap only contains entries for public pages, so you do not need to be concerned about private board posts being added here.

Linked feedback
Improved SEO & social support
Feature Requests
Continue reading
Custom domains
January 4, 2021
New
Admin

We're pleased to start off the New Year by releasing support for custom domains for Noora. This means that our customers on the Pro plan can now serve their feedback portal from feedback.yoursite.com as an example.

Set-up is as simple as adding a CNAME DNS record. We'll handle SSL certificates via Let's Encrypt.

If you want to add a custom domain to your portal, you can find more detailed instructions here

Linked feedback
Custom domains
Feature Requests
Continue reading
Segment Integration
December 21, 2020
New
Integration

We're making it even easier to enrich the Contacts in your Noora workspace, by launching our new Segment integration! You can now add Noora as Destination in your Segment workspace. Installation takes just a couple of clicks, and does not require any coding or developer time.

Once installed, you will be able to segment your contacts in Noora using traits that Segment has provided via identify calls. You will also be able to see these users as vote on behalf suggestions.

You can read more about how to install the integration here.

Our Segment integration is available on the Startup plan and above.

Continue reading
Company and MRR data 💰
November 18, 2020
New

The first iteration of company and MRR (monthly recurring revenue) data is now available to all workspaces on the Pro plan (and of course, throughout your free 14 day trial!).

You can now identify the companies (and their monthly spend) for each user that provides feedback or insights in your Noora workspace. With this data at your finger-tips, you can filter for feedback from specific companies - as well as sort insights and feedback by MRR data. This helps you spot high-value but low-vote feedback that is worth considering.

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And here's a preview of how the MRR and company data is visible on the feedback details screen:

lemonade.noorahq.dev_admin_ideas_feature-requests_posts_jira-cloud-integration.png

The MRR value for insights and feedback is automatically updated whenever you submit updated company data to the Noora API from your back-end servers or identify a user with an SSO token.

To get started read this help article. If you need help with sending your data to Noora's API, don't hesitate to contact us for more help.

Continue reading
Introducing: Insights and our Chrome extension
November 12, 2020
New

Up until now, Noora has primarily been a great place to gather feature requests from your users and internal teams. However, we are acutely aware that it is often the case that feedback and useful insights from your users will emerge on calls, in email threads and in support tickets. It is precisely this feedback that should also be collected and used to help shape your product roadmaps. Therefore we are really excited to announce Insights!

Insights in Noora are a great place to gather quotes and other feedback from users that are not necessarily feature requests. When you collect them you can additionally store the original source of the feedback so you can read in even more context. 

To make gather insights as simple as possible, we've also shipped a Chrome browser extension. Once installed, simply highlight the text you want to store from Gmail, Intercom or anywhere else on the internet and press Ctrl/Cmd+Shift+Y. The extension will popup and be automatically filled in, ready to be submitted to your Noora workspace. What's more, we'll even try to automagically pair the insight to the user that has provided it!

collect.png

You can find the Chrome extension here!

Continue reading
Get more overview of all of the ideas and feedback from your users
October 15, 2020
New
Admin

We're really excited to ship the first iteration of the new Ideas admin view. You can now see all of the ideas and feedback from your users in a single place. In addition, it is now a breeze to filter ideas down by the users who posted or voted for them. 

We've got a lot more planned in this area such as saving filters, allowing you to order on more columns... and so much more. Stay tuned!

requests.png

Linked feedback
Admin table view for Ideas
Feature Requests
Continue reading
Introducing the new admin view and tags!
June 11, 2020
New

We're really pleased to announce that the new admin view for Noora is now available for all workspaces. The new view makes it simpler to manage your workspace and will make it easier for admins to understand which fields are visible to the public and which are private. 

Please note that your end users will still see the same portal as before. You can preview the public view of your workspace at any time by clicking on "Open public view" in the admin view.

alt text

We've also released the first iteration of tags. Admins can now create and add tags to posts. When searching for posts, you can also search amongst the tags, making it faster to find related posts.

Continue reading
Filter
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