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Add support for mentions
Planned
G
Glenn Stiemens

Should be possible to mention other users (and notify them) in comments and internal notes.

Comments
G
Glenn Stiemens
Feb 26, 2021
Set the status to
Planned

This one is now planned for a future release. The thinking is that it should be possible to mention both contacts as well as team members. So for example, you can mention a contact to seek clarifying information about their product pains as well as asking a team member to reach out via Intercom (or email) if you prefer that process.

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