The breadth of integration could vary, but I'm imagining it could be similar to the Jira integration.
With Zendesk as a support/ticketing system for our service, it is a natural source of feedback (ideas and bugs) from users.
A Zendesk integration could allow one to many ZD tickets to be linked/tagged into Noora items, so that Noora admin users can see the original (or related) Zendesk tickets that relate to that roadmap/feedback items. A related Zendesk ticket would ideally flow through to being a vote on that Noora roadmap item.
Going further would be the ability to create new Noora roadmap items on the basis of a Zendesk ticket. In absolute blue sky thinking, you'd populate the created Noora item based on the Zendesk user and ticket text, with the ability to trim/edit as required.
If the above was too big and complicated, an easy win could be a couple of admin "notes" type fields.
I'm imagining one would just be a paragraph free text, and the other would be formatted for (potentially a list of) links for related issues - this could then be Zendesk ticket links, but it could also be issue links in some other dev or support ticketing system that's not currently supported with a thorough integration.
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Glenn Stiemens
Jun 19, 2023
Which parts of Noora and Zendesk would you like to see integrated?
The breadth of integration could vary, but I'm imagining it could be similar to the Jira integration.
With Zendesk as a support/ticketing system for our service, it is a natural source of feedback (ideas and bugs) from users.
A Zendesk integration could allow one to many ZD tickets to be linked/tagged into Noora items, so that Noora admin users can see the original (or related) Zendesk tickets that relate to that roadmap/feedback items. A related Zendesk ticket would ideally flow through to being a vote on that Noora roadmap item.
Going further would be the ability to create new Noora roadmap items on the basis of a Zendesk ticket. In absolute blue sky thinking, you'd populate the created Noora item based on the Zendesk user and ticket text, with the ability to trim/edit as required.
If the above was too big and complicated, an easy win could be a couple of admin "notes" type fields.
I'm imagining one would just be a paragraph free text, and the other would be formatted for (potentially a list of) links for related issues - this could then be Zendesk ticket links, but it could also be issue links in some other dev or support ticketing system that's not currently supported with a thorough integration.
Which parts of Noora and Zendesk would you like to see integrated?